| | - Dealing with Difficult People
- Think back to the most difficult person you ever had to deal with. Get a mental picture of them. Did they look like this!
- How about this?
- No? Well how about this?
- Difficult People
- Difficult People
- Dealing with difficult people.
- Dealing with Difficult People
- Situations
- People we encounter.
- Communicative Intelligence
- Characteristics/Variables of Difficult People
- Kahler’s Six Personality Types
- Personality Types
- Motivational Needs of Personality Types
- Placemat Consensus
- Placemat Consensus
- The LAST Principle:
- APOLOGIZE
- SOLVE
- THANK
- Enough is Enough
- Practice
- Slide 24
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